Refund policy
Returns & Refunds
We want you and your dog to be happy with Rumi. If something isn't right, here's how it works.
Our 90-Day Happiness Guarantee
We know supplements take time, and we know not every dog takes something new straight away. So you get a full 90 days.
If your dog won't eat them. First, try sprinkling the chew over their food, or breaking it up and mixing it in, that works for most fussy dogs, and we're happy to talk you through it. If they still won't touch them after giving it a proper go, message us and we'll refund you.
If you've seen no difference. Give them every day for 90 days as directed. If there's been no improvement at all in what you bought them for, message us and we'll refund you.
Either way, there's no need to send anything back. Keep the bag, or pass it to a friend whose dog might get on better with it.
How to claim
Message us through the chat on our site or email us at info@rumidogs.com. Tell us your order number and what happened, and we'll sort it out.
The guarantee applies within 90 days of delivery and covers your first order of each product. It's here because we genuinely believe in what we make, please use it in that spirit.
Unopened products — 30 days
Changed your mind? If your product is unopened and unused, you can return it within 30 days of delivery for a full refund of the product price.
Return postage is paid by you. We'd recommend a tracked service, as we can't refund a parcel that doesn't arrive.
Send returns to:
Rumi, Hastelweg 260D, 5652CN, Eindhoven, The Netherlands
Please include your order number in the parcel so we know who it's from.
Damaged or wrong items
If your order arrives damaged, or it's not what you ordered, message us within 30 days with a photo. We'll replace it or refund you, and you won't pay any postage.
Subscriptions
You can cancel, skip or change your subscription any time in your account. One tap, no email needed, no phone call.
Cancel before your next billing date and you won't be charged. If an order has already shipped it will be too late for that order.
Refunds
Refunds go back to your original payment method. Once we've processed it, allow 5 to 10 working days for it to appear, depending on your bank.
Questions
Message us in the chat on our site, or email info@rumidogs.com. We usually reply within one working day.
